This eLearning module, developed in Articulate Storyline 360, is specifically designed for airline customer service agents. It features scenario-based training aimed at helping employees feel confident in using positive service language and the LAST model to prevent and de-escalate customer escalations. 

This eLearning module, created with Articulate Storyline 360, helps new clients navigate the TaxDome client portal. It demonstrates and also provides new clients with the opportunity to practice uploading documents, communicating with their accountant, signing and printing tax returns, and making payments. 

This eLearning module, developed using Articulate Storyline 360, adds an enjoyable twist to the review of virtual meeting etiquette behaviors, ensuring that all employees effectively practice proper virtual meeting etiquette. A resource article is available at the end of the quiz for additional reference. 

This Articulate Rise course guides managers on effectively preparing for, conducting, and following up after a performance review. Its goal is to help make the process impactful for employees, driving positive changes or improvements in their behavior and skills. 

This 2-minute and 17-second video, created using Camtasia, is designed for job seekers. It provides a quick guide on employing the SOAR method for storytelling during the interview process. 

This 5-minute video, created using Camtasia, is tailored for new clients. It delivers a comprehensive overview of the tax preparation workflow process. 

This under-2-minute Vyond video provides parents with essential guidance on effective pool supervision. It covers tips to consider before, during, and after heading out to the pool. 

This package, designed for instructor-led training, targets newly hired airline customer service agents. It emphasizes de-escalation techniques for both clients and the agents themselves. Included in the package are a slide deck, facilitator guide, and participant guide. 

This guidebook provides clients with a comprehensive overview of the tax preparation process. It includes highlighted screenshots and helps clients navigate the portal, from signing into the portal, to the final signing of the tax return. 

This infographic offers parents crucial tips for effective pool supervision. It outlines key actions to take before, during, and after a pool outing. The design is both visually appealing and compact, making it easy to display in a convenient location as a continuous reminder for parents. 

This infographic features succinct tips from the LAST model tailored for customer service employees. Its compact and user-friendly design makes it perfect for display at workstations, serving as a constant reminder and quick reference guide.