Exploring the TaxDome Portal

This interactive eLearning module, built with Articulate Storyline 360, guides new clients through the TaxDome portal and offers hands-on practice with uploading documents, messaging their accountant, signing and printing tax returns, and submitting payments.

Managing Customer Escalations

Designed in Articulate Storyline 360, this scenario-based eLearning module equips airline customer service agents with confidence in using positive service language and the LAST model to prevent and de-escalate customer escalations.

Virtual Meeting Etiquette Quiz

Built in Articulate Storyline 360, this lighthearted eLearning module helps employees review and reinforce virtual meeting etiquette through interactive practice and a follow-up resource article.

Conducting a Great 

  Performance Review

This Articulate Rise course guides managers on effectively preparing for, conducting, and following up after a performance review. Its goal is to help make the process impactful for employees, driving positive changes or improvements in their behavior   and skills. 

Understanding the Tax Preparation Process with Michael N Meek, CPA LLC

This 5-minute video, created using Camtasia, is tailored for new clients. It delivers a comprehensive overview of the tax preparation workflow process. 

Pool Supervision 

This under-2-minute Vyond video provides parents and caregivers with essential  pool supervision tips for before, during, and after swimming.

    Using the LAST Model to De-escalate     with Confidence

This instructor-led training package for airline customer service agents builds on the eLearning course Managing Customer Escalations. It includes a slide deck, facilitator guide, and participant guide, and emphasizes hands-on practice and application of de-escalation techniques.

         Guide to Our Workflow Process for       Tax Completion

This guidebook provides clients with a comprehensive overview of the tax preparation process. It includes highlighted screenshots and helps clients navigate the portal, from signing into the portal, to the final signing of the tax return. 

Setting Up Your Professional Email Signature

A branded quick-reference guide used in new hire onboarding to help employees set up their Outlook email signature in alignment with Lumora’s visual identity. Supports consistency, professionalism, and a smooth start across platforms.

The LAST Model Infographic

This infographic features succinct tips from the LAST model tailored for customer service employees. Its compact and user-friendly design makes it perfect for display at workstations, serving as a constant reminder and quick reference guide.